Mobility Management: State of the States Report

Mobility management is designed to respond to the individual needs of each rider, regardless of where they live or how they choose to get around.  Mobility management networks are networks that are designed to improve the overall mobility overall for any given trip, regardless of the rider characteristics, mode, or geography.  Mobility management thrives when there is a coordinated effort and combining of assets among private organizations and public agencies, all working together in pursuit of better service delivery at lower costs.  This report terms it as mobility management networks.  While these networks exist around the country, there is not a lot known about their role, their influence in providing mobility as a service (MaaS), or their ability in affecting mobility of individuals.

Principal Investigator(s):

P.S. Sriraj


P.S. Sriraj
Lise Dirks
Em Hall
Michael McCarthy




It is the objective of this report to shed light on these mobility management networks at the state level with the help of an electronic survey of state mobility managers and affiliated stakeholders.


The survey was sent to 49 transportation professionals, each representing a different state.  Thirty-five names on the list were provided by the National Center for Mobility Management, and 14 names were provided by the UIC research team; Participants were recruited via emails sent by P.S. Sriraj, with follow-up correspondence from Judy Shanley.  All participants in this study were volunteers.

Expected Results or Products:

Strong political backing is necessary as evidenced by the fact that most networks were brought into existence with legislative action, with the network being led by the respective state DOTs.  The sustainability of the networks seems to be contingent on the availability of federal funds (5310 or other formula program funds) or some other dedicated source of funding.  Where existing, the networks are of considerable size in terms of the number of participants with many respondents indicating that their networks consist of greater than 10 participants.  Agencies such as Aging and Disability, RTAP, and other 5310 grantees were listed as being affiliates to the mobility management networks.

The network managers responded that they would like to share “success stories” of mobility networks to other states and agencies so that there is continuous learning that benefits all.  With this in mind, the performance of the network participants are measured through frequent reporting, ridership tracking, and population groups catered to.  Apart from these reporting and tracking mechanisms, the respondents also indicated that they offered frequent training and webinars, etc.


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P.S. Sriraj
Urban Transportation Center
University of Illinois at Chicago
412 South Peoria Street, Suite 340
Chicago, IL 60607
Voice: (312) 413-7568
Fax: (312) 413-0006


The National Center for Mobility Management
Federal Transit Administration