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Apr 11 2024

Hailing Uber While Wheeling

UTC Spring 2024 Seminar Series Online Presentation

April 11, 2024

12:00 PM - 1:00 PM


No cost

A scholarly study into wheelchair accessibility for rideshare patrons.

The third UTC Seminar Series presentation of the Spring 2024 semester will continue the theme of paratransit with a conversation that centers on rideshare services and patrons who rely on wheelchairs.

Dr. Mahtot Gebresselassie will present her work that investigated wheelchair accessibility of Uber- and Lyft-hailed transportation from the perspective of wheelchair users.  Her work examined their perceptions, experiences, and preferences. A survey of 341 wheelchair users in the U.S. was conducted to understand general trends and patterns. Data collected from 224 complete and 117 partial responses were analyzed using descriptive statistics and linear and logistic regressions.

The findings indicated that some wheelchair users were satisfied with the service, but others experienced challenges, including service denial by drivers and lack of accessible vehicles. Almost half of those without Uber or Lyft experience perceived Uber and Lyft as a viable means of transportation. The study also showed that the propensity to be an Uber or Lyft user is associated with type of wheelchair, having access to a vehicle, and level of education.

The event will  be held on zoom and all interested parties are invited to participate.

Visit this link to access a Box folder with the zoom presentation, an audio only version, the Chat questions, and the PowerPoint deck.

Read an article from Dr. Gebresselassie published March 25 in The Conversation online magazine on legal actions taken related to rideshare services and passengers in wheelchairs.


Edward Bury

Date posted

Mar 22, 2024

Date updated

Apr 11, 2024


Mahtot Gebresselassie | Assistant Professor in the Faculty of Environmental and Urban Change | York University

Mahtot Gebresselassie is an Assistant Professor in the Faculty of Environmental and Urban Change, at York University, in Toronto. The focus of her research is transportation innovation such as Uber and Lyft and transit apps and disadvantage, with a focus on people with disabilities. She also does research on extreme weather and travel via app-hailing. Her third research agenda focuses on travel behavior of older adults, including similarities and differences in travel between older adults and individuals with disabilities. She also continues to work on transportation apps used for transportation purposes and accessibility to riders with disabilities.